Refunds and Withdrawal
Last updated: 12 October 2026
How to get your money back if Aterriza isn't for you. Our order process is conducted by our online reseller Paddle.com, the Merchant of Record for all our orders: Paddle takes the payment, issues your invoice or receipt, charges the right VAT and handles payment questions and refunds. Paddle's Buyer Terms apply to the payment.
The Aterriza guarantee
Within 14 days of buying, if you've done less than 25 % of the course, we refund you in full — no questions asked.
How: Account › Your plan › “Use the guarantee”, or write to lbarato@aterrizaele.com from the email of your account. We check the two conditions and confirm by email.
The refund goes back to the payment method you used, through Paddle. It usually appears within 5–10 working days, depending on your bank. When it's refunded, your access to the paid course ends (your free account stays).
The legal right of withdrawal
EU and Spanish law give consumers 14 days to withdraw from an online purchase. For digital content such as this course, that right ends when the content starts to be supplied, if you asked for immediate access and acknowledged that you'd lose the right (Spanish Consumer Act, art. 103 m). That's what the box you tick before paying says, and we confirm it in the email we send after your purchase.
If you didn't give that consent, you can withdraw within 14 days of buying by writing to lbarato@aterrizaele.com — for example: “I hereby withdraw from my contract for the Aterriza course, bought on (date), with the account (email).” We'll refund you within 14 days, through Paddle.
Companies
Places bought by a company follow the agreement signed with that company.
Questions
Write to lbarato@aterrizaele.com. Paddle can also help with anything about the payment itself: its Buyer Terms explain how.